Jen is listening to Charlotte's speech on global warming. Jen does not believe global warming is a problem, and she refuses to listen to what Charlotte has to say. Which element of active listening does Jen need to work on?

Answer: Attitude

Explanation:

Attitude in terms of active listening skill is defined as skill in which an individual is able to listen or hear and understand the content delivered by other person. Listener should not distract speaker, should have patience to understand the speech, show attention etc.

According to the question, Jen needs to improve her attitude towards listening the speech of Charlotte. Refusal attitude towards listening and understanding a speech is not a good quality of active listener.