Upon entering an exam room, the client states, "Well! I was getting ready to leave. My schedule is very busy and I don't have time to waste waiting until you have the time to see me!" Which response by the nurse would be most appropriate? A) "Our schedule is very busy also. We got to you as soon as we could."B) "No one is forcing you to be here, and you are free to leave at any time."C) "Would you like to report your complaints to someone with power?"D) "You're certainly justified in being upset, but I am ready to begin your exam now."

Question

Social Studies

Shirley Clements

19 March, 20:07

Upon entering an exam room, the client states, "Well! I was getting ready to leave. My schedule is very busy and I don't have time to waste waiting until you have the time to see me!" Which response by the nurse would be most appropriate? A) "Our schedule is very busy also. We got to you as soon as we could."B) "No one is forcing you to be here, and you are free to leave at any time."C) "Would you like to report your complaints to someone with power?"D) "You're certainly justified in being upset, but I am ready to begin your exam now."

+5

Answers (1)

Know the Answer?

Ryker · Answer 1

Answer: "D) "You're certainly justified in being upset, but I am ready to begin your exam now."

Explanation: when you are talking with a clients it is vital to show sympathy and understanding of the client's situation and then offer your service to them.

It makes the clients see that you actual value them and their concern.

It also shows that you don't take for granted what they may be going through.

You accommodate their feeling without being defensive or dismissal of what they may be feeling; this is the way of giving great service to your clients.