You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online system called Star Service will

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You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online system called Star Service will make your hotel's customer service better. Employees log onto Star Service for 15 minutes every two weeks to watch videos and answer quiz questions.

Where should you mention your recommendation to purchase access to Star Service?

A. in the back matter B. None of the responses are correct. C. in an appendix D. in the executive summary

Answer: D. in the executive summary

Explanation:

The goal of a recommendation report is to promote a specific course of action.

The Back Matter comprises any supplemental information, such as the bibliography, glossary, index, and appendices.

Since the recommendation of purchasing access to Star Service is the main purpose of this report, it should be clearly stated in the Executive Summary, which is s a complete overview of the matter.